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“As the median age of our citizens drops, we're finding people want to go online rather than go to Town Hall. Government Outreach is helping us serve them better.”
Mike Ciccarone
Information Technology Coordinator
Town of Fountain Hills, Arizona
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Company History

The story of Government Outreach dates back to the early 1990s when company founder Steve Brozosky helped start Vantive, which was one of the pioneering customer relationship management software firms. Steve led the development of the customer service technology that would define and create an industry, and Vantive's software was quickly adopted by large Fortune 500 companies to track questions and to provide better service. PeopleSoft eventually acquired Vantive, and Steve's legacy lives on today following PeopleSoft’s merger with Oracle.

Steve's passion for community involvement eventually led to a seat on the Pleasanton, California city council. In that role, he quickly saw the same problems he had been solving for large companies at Vantive – requests would get lost, residents were in the dark, staff time was wasted through duplication of effort, and investigations became muddled if they escalated to senior staff or city council members.

In 2003, along with software veteran Kendall Smith, he founded Government Outreach to give local governments the tools they need to improve customer service and staff efficiency. The firm’s first product, the GORequest citizen relationship management system, became an immediate industry standard and won raves for its advanced features, ease of use, and affordability.

Building on this success, Government Outreach expanded its offerings to include the popular code enforcement software, GOEnforce (and related rental inspection and weed abatement modules), which allows local agencies to easily and reliably automate their code enforcement efforts.

Government Outreach products now help scores of local agencies connect better with residents and make the most of every staff position.