Customer Service

“As the median age of our citizens drops, we're finding people want to go online rather than go to Town Hall. Government Outreach is helping us serve them better.”
Mike Ciccarone
Information Technology Coordinator
Town of Fountain Hills, Arizona

Interactive Voice Response (IVR) System

GORequest takes customer service to a level never imaginable before, but some residents still prefer the familiar process of using the telephone to obtain information or to make a request. Government Outreach’s optional Interactive Voice Response (IVR) system extends GORequest capabilities to the telephone by allowing residents to

  • Listen to Knowledge Base content over the telephone
  • Call any time to automatically get the status of their request
  • Automatically receive a request status telephone call

Agency productivity also improves with IVR, since the system can call field-based staff to inform them of high-priority issues.