As local agencies make strides in dramatically improving their customer service, they often wish to know how well they’re doing in the eyes of their residents. GORequest offers a built-in survey tool to receive immediate feedback from residents about the service they’ve received.
When staff completes a information or service request, the resident automatically receives an email with information about how their request was resolved; within the email is a link that takes them directly to the details of their request. Also included is a link on both the detail page and within the email that lets the resident go directly to a customized survey.
Survey results are recorded in a database for analysis using GORequest’s reporting capabilities; survey results can be sent to the responsible staff member and/or supervisor.
Residents can provide immediate feedback about their customer service experience.